Terms & Conditions

Effective Date: November 25, 2025
Last Updated: November 25, 2025

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Eigen Information Systems, Inc. ("Eigen," "we," "us," or "our") governing your access to and use of our website, platform, and services. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use our services. We reserve the right to modify these Terms at any time, and your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

2. Eligibility and Account Registration

To use our services, you must be at least 18 years of age and have the legal authority to enter into these Terms. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. When you create an account, you agree to (a) provide accurate, current, and complete information, (b) maintain and promptly update your account information to keep it accurate and current, (c) maintain the security of your account credentials and not share them with others, (d) immediately notify us of any unauthorized use of your account, and (e) accept responsibility for all activities that occur under your account. You may not (a) create multiple accounts to circumvent restrictions or limitations, (b) use another person's account without permission, (c) share account credentials with unauthorized parties, or (d) transfer your account to another party without our written consent.

3. Description of Services

Eigen provides artificial intelligence-powered services for workplace safety monitoring, operational documentation, and robotics training data. Our services are offered in two primary categories: Operations Services and Robotics Services.

Operations Services: For operations teams, we provide (a) real-time safety monitoring using point-of-view footage analysis, (b) automated detection of safety violations, PPE compliance issues, and workplace hazards, (c) automated generation of incident reports, shift summaries, and compliance documentation, (d) management dashboards providing visibility into worker activities and safety metrics, (e) integration with existing enterprise systems including ERP, project management, and safety platforms, and (f) audit trails and compliance reporting for regulatory purposes. Our AI analyzes uploaded footage to detect objects, actions, behaviors, and environmental conditions relevant to workplace safety and operational efficiency.

Robotics Services: For robotics companies and researchers, we provide (a) access to high-quality POV training datasets collected from real-world blue collar work environments, (b) multi-modal annotations including object detection, action segmentation, spatial mapping, and trajectory labeling, (c) diverse datasets spanning multiple industries, environments, lighting conditions, and task types, (d) custom data collection services for specific use cases or requirements, (e) expert demonstrations of professional tasks captured from trained workers, and (f) privacy-compliant, anonymized datasets with personal identifiers removed. Dataset access and usage rights are governed by separate licensing agreements.

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to (a) violate any applicable federal, state, local, or international law or regulation, (b) infringe upon or violate the intellectual property rights, privacy rights, or other rights of any third party, (c) transmit or upload viruses, malware, or other malicious code, (d) attempt to gain unauthorized access to our systems, networks, or data, (e) interfere with or disrupt the integrity or performance of our services, (f) use our services to harass, abuse, threaten, or discriminate against any person, (g) impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity, (h) collect or harvest information about other users without their consent, (i) use automated systems such as bots or scrapers to access our services without authorization, (j) attempt to reverse engineer, decompile, or discover the source code of our software or AI models, (k) remove or modify any proprietary notices or labels on our services, or (l) use our services for any commercial purpose not explicitly authorized by these Terms or a separate agreement.

Specific Prohibitions for Operations Customers: You agree not to (a) upload footage that you do not have legal rights to use or that violates worker privacy rights, (b) use our services to conduct unauthorized surveillance or monitoring of workers, (c) use detection results as the sole basis for employment decisions without human review, (d) misrepresent or alter AI-generated reports or incident documentation, or (e) use our services in violation of labor laws, collective bargaining agreements, or workplace privacy regulations.

Specific Prohibitions for Robotics Customers: You agree not to (a) use training datasets in ways that violate the licensing agreement, (b) attempt to re-identify anonymized individuals in datasets, (c) use datasets to develop surveillance, law enforcement, or military applications without separate authorization, (d) redistribute or sublicense datasets to third parties without permission, or (e) use datasets in ways that could harm the workers who were recorded or the operations companies that provided source footage.

5. Intellectual Property Rights

All content, features, and functionality of our services, including but not limited to (a) software, code, and algorithms, (b) AI models and detection systems, (c) website design, graphics, and user interface, (d) text, images, videos, and other content, (e) trademarks, logos, and branding, and (f) data structures and architectures, are owned by Eigen Information Systems, Inc., our licensors, or other providers of such material and are protected by United States and international intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for their intended purpose. This license does not include any right to (a) reproduce, distribute, or publicly display any part of our services, (b) modify, adapt, or create derivative works based on our services, (c) reverse engineer or attempt to extract source code from our software, (d) use our services or content for commercial purposes beyond the scope of your subscription, (e) remove or modify any copyright, trademark, or other proprietary notices, or (f) frame or mirror any part of our services without written authorization.

Customer Data Ownership: You retain all ownership rights to data you upload to our services, including POV footage, operational data, and any other content you provide ("Customer Data"). By using our services, you grant Eigen a worldwide, non-exclusive, royalty-free license to (a) access, process, and analyze Customer Data solely to provide our services, (b) use de-identified, aggregate data derived from Customer Data to improve our AI models and services, (c) generate statistical and analytical insights from Customer Data in anonymized form, (d) create training datasets from Customer Data where authorized by separate agreements and subject to appropriate anonymization, and (e) retain and use Customer Data as necessary to comply with legal obligations. This license terminates when you delete Customer Data or close your account, except for data retained in aggregate or de-identified form.

Training Dataset Licensing: Training datasets provided to robotics customers are licensed, not sold. Licensing terms are specified in separate dataset licensing agreements. Generally, you receive (a) the right to use datasets for training and developing AI models, (b) the right to publish research based on datasets with appropriate attribution, (c) restrictions on redistribution or sublicensing without authorization, (d) restrictions on attempting to re-identify anonymized individuals, and (e) requirements to comply with ethical AI development principles.

6. Fees and Payment

Access to our services is subject to fees as specified in your subscription plan or licensing agreement. You agree to (a) pay all fees associated with your chosen plan or dataset license, (b) provide current, complete, and accurate billing information, (c) promptly update your payment method if it expires or is otherwise invalid, (d) pay all applicable taxes in addition to the fees stated, and (e) reimburse us for any fees or costs incurred in collecting overdue amounts.

Subscription Plans: Our operations services are offered on a subscription basis with fees charged (a) monthly or annually as selected during sign-up, (b) automatically at the beginning of each billing period, (c) based on the tier and features selected, and (d) subject to price changes with reasonable advance notice. If payment fails, we may (a) suspend or restrict your access to services, (b) attempt to charge alternative payment methods on file, (c) assess late fees as permitted by law, or (d) terminate your account after reasonable notice and opportunity to cure.

Dataset Licensing Fees: Robotics dataset licenses are typically purchased as (a) one-time purchases for specific datasets, (b) subscription access to continuously updated datasets, (c) custom data collection projects with negotiated pricing, or (d) volume licensing arrangements for large-scale purchases. Payment terms are specified in individual licensing agreements.

Refund Policy: Fees are generally non-refundable except (a) as required by applicable law, (b) as specified in your service agreement, (c) if we fail to provide services due to our fault and cannot correct the issue, or (d) within 14 days of initial purchase if you have not actively used the services. Dataset licenses are typically non-refundable after datasets have been delivered. Custom data collection projects may have milestone-based payment and cancellation terms.

7. Service Level and Availability

We strive to provide reliable, high-quality services, but we do not guarantee uninterrupted or error-free operation. Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We specifically disclaim warranties of (a) merchantability, fitness for a particular purpose, and non-infringement, (b) uninterrupted, timely, secure, or error-free service, (c) accuracy, reliability, or completeness of any content or data, (d) correction of any errors or defects, (e) freedom from viruses or other harmful components, or (f) achievement of any particular result from use of our services.

AI Detection Accuracy: Our AI-powered safety detection and analysis tools are designed to assist with workplace monitoring and compliance, but they are not perfect. We do not guarantee that our AI will (a) detect all safety violations or hazardous conditions, (b) avoid false positives or false negatives in detection results, (c) correctly identify all objects, actions, or behaviors in footage, (d) operate effectively in all lighting conditions, camera angles, or environments, or (e) replace human judgment, training, or compliance responsibilities. You remain solely responsible for workplace safety, compliance with OSHA and other regulations, proper training of workers, and implementing appropriate safety measures regardless of our AI detection results.

Service Disruptions: We may experience service disruptions due to (a) scheduled maintenance and updates, (b) network or infrastructure failures beyond our control, (c) security incidents or attacks, (d) force majeure events, or (e) other technical issues. We will use reasonable efforts to (a) minimize service disruptions, (b) provide advance notice of scheduled maintenance when feasible, (c) restore services promptly following outages, and (d) communicate with customers about significant service issues.

Service Level Agreements: Enterprise customers may be eligible for Service Level Agreements (SLAs) that define specific uptime commitments, support response times, and remedies for service failures. SLA terms are negotiated separately and take precedence over these general Terms regarding service availability.

8. Privacy and Data Protection

Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our Privacy Policy and agree that we may process your information in accordance with it. Key aspects of our data practices include (a) collecting information necessary to provide services, (b) using information to operate, improve, and protect our services, (c) implementing security measures to protect information, (d) retaining information according to applicable laws and business needs, and (e) complying with applicable data protection regulations.

POV Footage and Worker Privacy: Operations customers must (a) have legal authority to record and upload POV footage of workers, (b) comply with applicable privacy laws and workplace monitoring regulations, (c) provide appropriate notice and obtain consent from workers as required by law, (d) respect worker privacy rights and dignity, (e) use footage only for legitimate business purposes, and (f) establish appropriate data retention and deletion policies. Eigen acts as a data processor for operations customers and will assist with privacy compliance, but customers are responsible as data controllers for ensuring lawful collection and use of worker footage.

Data Security Incidents: In the event of a data security incident that compromises your information, we will (a) investigate the incident promptly, (b) take reasonable steps to contain and remediate the incident, (c) notify affected customers as required by law and our policies, (d) provide information about the nature and scope of the incident, and (e) cooperate with customers in addressing the incident. Customers are responsible for (a) promptly notifying us of suspected security issues, (b) implementing appropriate security measures on their end, (c) fulfilling any breach notification obligations to affected individuals or regulators, and (d) addressing any damages or claims resulting from the incident subject to our limitation of liability.

9. Customer Responsibilities

As a user of our services, you have certain responsibilities to ensure proper and lawful use. You are responsible for (a) complying with all applicable laws, regulations, and industry standards, (b) obtaining all necessary rights, licenses, and consents to upload and process data through our services, (c) ensuring accuracy and legality of information you provide, (d) maintaining appropriate security measures for your account and systems, (e) monitoring your use of our services and addressing any issues promptly, (f) training your personnel on proper use of our services, (g) backing up your data and maintaining independent records as needed, and (h) notifying us promptly of any suspected security incidents or misuse.

Operations Customer Responsibilities: Operations customers specifically are responsible for (a) complying with OSHA and other workplace safety regulations regardless of AI detection results, (b) providing appropriate training to workers on safety procedures and equipment, (c) conducting human review of AI-generated safety alerts and incident reports, (d) establishing workplace policies regarding video monitoring and obtaining required worker consent, (e) using detection results as one tool in a comprehensive safety program, not as a replacement for human oversight, (f) implementing appropriate consequences for safety violations identified through our services, (g) maintaining appropriate incident response and emergency procedures, and (h) ensuring footage is captured in compliance with applicable laws and worker rights.

Robotics Customer Responsibilities: Robotics customers are responsible for (a) complying with dataset licensing terms and restrictions, (b) using datasets only for authorized purposes, (c) implementing appropriate security measures to protect datasets, (d) following ethical AI development principles, (e) not attempting to re-identify anonymized individuals in datasets, (f) properly attributing datasets in research publications as required, (g) respecting restrictions on redistribution or commercial use, and (h) obtaining additional licenses or permissions for uses beyond the scope of your agreement.

10. Third-Party Services and Integrations

Our services may integrate with or provide access to third-party services, platforms, or content. These third-party services are not under our control, and we are not responsible for (a) the availability, accuracy, or reliability of third-party services, (b) the content, products, or services provided by third parties, (c) the privacy practices or data security of third parties, (d) any actions or omissions of third-party service providers, or (e) any loss or damage resulting from your use of third-party services. Your use of third-party services is governed by their respective terms and conditions and privacy policies, which you should review carefully.

Integration Authorizations: When you connect third-party services to Eigen, you authorize us to (a) access and retrieve information from those services as necessary to provide integrations, (b) transmit data between Eigen and the third-party service, (c) use APIs and other interfaces provided by the third-party service, and (d) cache or store limited data from the third-party service to improve performance. You are responsible for (a) maintaining valid accounts and access credentials for third-party services, (b) complying with the terms of service of third-party platforms, (c) ensuring you have appropriate permissions to connect third-party data to Eigen, and (d) revoking integrations when no longer needed.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Eigen Information Systems, Inc. and its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to (a) loss of profits, revenue, or business opportunities, (b) loss of data or information, (c) business interruption or operational delays, (d) cost of substitute goods or services, (e) personal injury or property damage, or (f) any other losses or damages of any kind, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from or related to (a) your use or inability to use our services, (b) any conduct or content of third parties on our services, (c) unauthorized access to or use of our servers or your information, (d) interruption or cessation of our services, (e) bugs, viruses, or other harmful code transmitted through our services, (f) errors, inaccuracies, or omissions in our services or content, or (g) any other matter relating to our services, even if we have been advised of the possibility of such damages.

Maximum Liability: In any event, our total aggregate liability to you for all claims arising from or related to these Terms or our services shall not exceed the greater of (a) the total amount you paid to Eigen in the 12 months preceding the event giving rise to liability, or (b) $100. This limitation applies regardless of the legal theory on which the claim is based and whether we have been informed of the possibility of such damages.

Critical Safety Disclaimer: Our AI-powered safety monitoring tools are designed to supplement, not replace, human judgment and proper safety procedures. You acknowledge and agree that (a) AI detection is not infallible and may miss safety violations or produce false positives, (b) you remain solely responsible for workplace safety and regulatory compliance, (c) you must implement comprehensive safety programs including training, oversight, and enforcement, (d) our services do not constitute safety certification or guarantee of compliance, (e) you must conduct independent verification of safety conditions and AI detection results, and (f) failure to detect a hazard or violation through our services does not relieve you of responsibility for that condition. We expressly disclaim liability for workplace injuries, safety incidents, or regulatory violations that occur regardless of whether our AI did or did not detect related conditions.

Essential Purpose: Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. However, you acknowledge that these limitations of liability reflect a reasonable allocation of risk between the parties and that we would not provide the services without these limitations.

12. Indemnification

You agree to indemnify, defend, and hold harmless Eigen Information Systems, Inc. and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to (a) your use or misuse of our services, (b) your violation of these Terms or any applicable law or regulation, (c) your violation of any rights of any third party, including privacy or intellectual property rights, (d) any Customer Data you upload or process through our services, (e) your failure to obtain necessary consents or comply with workplace monitoring laws, (f) workplace safety incidents or regulatory violations at your operations, (g) your use of training datasets beyond the scope of your license, (h) any false or misleading information you provide to us, or (i) any negligent or willful misconduct by you or your employees.

Indemnification Procedures: If a claim subject to indemnification is brought against us, we will (a) promptly notify you of the claim, (b) provide reasonable cooperation in defending the claim, and (c) allow you to control the defense and settlement of the claim, provided that you may not settle any claim without our consent if it requires us to admit liability, pay money, or take or refrain from taking any action. If you fail to defend a claim, we reserve the right to defend it at your expense. Your indemnification obligations survive termination of these Terms.

13. Term and Termination

These Terms begin when you first access our services and continue until terminated by either party. You may terminate your account at any time by (a) ceasing use of our services, (b) following the account deletion process in your account settings, or (c) contacting us to request account termination. Upon your request, we will (a) deactivate your account, (b) cease processing your Customer Data, and (c) delete your Customer Data according to our retention policies, except as required by law or legitimate business needs.

Termination by Eigen: We may suspend or terminate your access to our services, with or without notice, if we believe that you have (a) violated these Terms or our policies, (b) engaged in fraudulent, illegal, or harmful conduct, (c) failed to pay fees when due, (d) created security or legal risks for us or other users, (e) uploaded illegal or infringing content, or (f) for any other reason at our sole discretion. We may also terminate services generally or for specific users with reasonable notice if we discontinue services.

Effects of Termination: Upon termination, (a) your right to access and use our services immediately ceases, (b) you must cease all use of our software and services, (c) you must delete any downloaded materials or datasets (if applicable), (d) we may delete your Customer Data after a reasonable retention period, (e) you remain responsible for all fees incurred prior to termination, and (f) no refunds will be provided except as required by law or specified in your agreement. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to provisions regarding intellectual property, limitation of liability, indemnification, dispute resolution, and general provisions.

14. Modifications to Services and Terms

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, including (a) adding or removing features or functionality, (b) changing pricing or subscription tiers, (c) modifying technical specifications or requirements, (d) discontinuing integrations with third-party services, or (e) ending services entirely. We will provide reasonable notice of material changes when feasible, but we are not obligated to maintain any particular features or continue offering services indefinitely.

Modifications to Terms: We may modify these Terms at any time by posting updated Terms on our website with a new "Effective Date." For material changes, we will also (a) send email notification to the address associated with your account, (b) provide notice through our services, or (c) require acceptance of new Terms before continued use. Your continued use of our services after modifications become effective constitutes acceptance of the modified Terms. If you do not agree with modifications, you must stop using our services and may terminate your account.

15. Dispute Resolution

We prefer to resolve disputes amicably and encourage you to contact us first if you have concerns. However, if disputes cannot be resolved informally, the following procedures apply.

Governing Law: These Terms and any disputes arising from or related to these Terms or our services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

Jurisdiction and Venue: Subject to the arbitration provisions below, you agree that any legal action or proceeding arising from or related to these Terms or our services shall be brought exclusively in the state or federal courts located in Kings County (Brooklyn), New York. You irrevocably consent to the personal jurisdiction and venue of these courts and waive any objection to jurisdiction or venue in these courts.

Arbitration Agreement: For disputes not resolved informally, you agree that disputes shall be resolved through binding arbitration rather than in court, except that (a) either party may bring claims in small claims court if they qualify, (b) either party may seek injunctive or equitable relief in court to protect intellectual property rights, and (c) either party may seek court enforcement of arbitration decisions. Arbitration shall be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be held in New York, New York, or another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees, unless the arbitrator awards fees to the prevailing party.

Class Action Waiver: You agree that disputes shall be resolved on an individual basis only. You waive any right to bring claims as a class action, consolidated action, or representative action. You may not consolidate your dispute with disputes of other users. If the class action waiver is found to be unenforceable, the arbitration agreement shall be void and disputes shall be resolved in court.

Time Limitation: Any claim or cause of action arising from or related to these Terms or our services must be filed within one year after the claim or cause of action arose, or it shall be permanently barred.

16. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any other agreements specifically referenced herein, constitute the entire agreement between you and Eigen regarding our services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

Waiver: Our failure to enforce any provision of these Terms or to exercise any right or remedy shall not constitute a waiver of such provision, right, or remedy. Any waiver must be in writing and signed by an authorized representative of Eigen. No waiver of any provision shall be deemed a waiver of any other provision or any subsequent breach.

Assignment: You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision is void. We may assign these Terms or any rights hereunder without restriction, including to any affiliate, successor, or purchaser of our business or assets.

Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, pandemics, government actions, internet or telecommunications failures, or failures of third-party service providers.

Notices: All notices required or permitted under these Terms shall be in writing and delivered by email to the email address associated with your account (for notices to you) or to legal@tryeigen.com (for notices to us). Notices shall be deemed given when delivered by email, provided that bounced or undeliverable emails may require alternative delivery methods.

Relationship of Parties: The relationship between you and Eigen is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between the parties. Neither party has authority to bind the other or incur obligations on the other's behalf.

Export Controls: Our services and software may be subject to U.S. export control laws and regulations. You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services. You agree not to export or re-export our services or software in violation of applicable laws.

U.S. Government Rights: If you are a U.S. government entity, our services and software are "commercial items" as defined in Federal Acquisition Regulation (FAR) 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in FAR 12.212 and DFARS 227.7202. Use, reproduction, and disclosure are subject to the terms of these Terms.

17. Contact Information

If you have questions, concerns, or requests regarding these Terms of our service, please contact us:

Eigen Information Systems, Inc.
Brooklyn, NY
Email: legal@tryeigen.com
General Inquiries: contact@tryeigen.com
Support: support@tryeigen.com

For urgent security issues, please contact: security@tryeigen.com